Return and Exchange Policy
Overview
At Smile
Stones Jewels Private Limited, your satisfaction is our priority. If you
experience any issues with your purchase, we are here to help!
Returns for
Damaged Products
In the event
that you receive a damaged product, please follow these steps to initiate the
return process:
1. Visual
Documentation
- Video Evidence: Capture
an uncut video while opening your parcel. This video is essential for
substantiating your damage claim.
2. Timely
Submission
- Return Window: You may
return damaged items within 5 days of purchase for a full refund or
exchange. This timeframe is strictly enforced to ensure a fair assessment.
3. Incident
Verification
- Review Process: Our
dedicated team will thoroughly review the submitted video to validate the
damage claim. This ensures the integrity of our returns system.
4. Product
Condition
- Clear Evidence Required:
Returns will only be authorized if there is clear evidence of damage.
Discrepancies or inconsistencies in your documentation may lead to denial
of the return request.
5. Important
Notes
- Refund Conditions: Refunds
will only be issued if a defective product cannot be exchanged for the
same item. An unpacking video is mandatory for this process.
- Notification Requirement:
You must inform us within 2 days of receiving the product if it is
defective.
- Other Returns: For all
other cases, exchanges will be processed, or store credit will be issued,
valid for one year.
Refund Process
Once we
receive and inspect your return, we will notify you of the approval status of
your refund. If approved, the amount will be automatically refunded to your
original payment method. Please allow time for your bank or credit card company
to process and post the refund.
Exceptional
Customer Support
If you have
any questions or encounter any challenges with our shipping and returns policy,
our customer support team is ready to assist you. Feel free to contact us at:
- Email:
contact@smilestonesjewels.com
- WhatsApp:
+91-8005054063
Thank you for
choosing Smile Stones Jewels! We appreciate your support and look forward to
serving you.
