Return and Exchange Policy

Overview

At Smile Stones Jewels Private Limited, your satisfaction is our priority. If you experience any issues with your purchase, we are here to help!

Returns for Damaged Products

In the event that you receive a damaged product, please follow these steps to initiate the return process:

1. Visual Documentation

  • Video Evidence: Capture an uncut video while opening your parcel. This video is essential for substantiating your damage claim.

2. Timely Submission

  • Return Window: You may return damaged items within 5 days of purchase for a full refund or exchange. This timeframe is strictly enforced to ensure a fair assessment.

3. Incident Verification

  • Review Process: Our dedicated team will thoroughly review the submitted video to validate the damage claim. This ensures the integrity of our returns system.

4. Product Condition

  • Clear Evidence Required: Returns will only be authorized if there is clear evidence of damage. Discrepancies or inconsistencies in your documentation may lead to denial of the return request.

5. Important Notes

  • Refund Conditions: Refunds will only be issued if a defective product cannot be exchanged for the same item. An unpacking video is mandatory for this process.
  • Notification Requirement: You must inform us within 2 days of receiving the product if it is defective.
  • Other Returns: For all other cases, exchanges will be processed, or store credit will be issued, valid for one year.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the amount will be automatically refunded to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Exceptional Customer Support

If you have any questions or encounter any challenges with our shipping and returns policy, our customer support team is ready to assist you. Feel free to contact us at:

  • Email: contact@smilestonesjewels.com
  • WhatsApp: +91-8005054063

Thank you for choosing Smile Stones Jewels! We appreciate your support and look forward to serving you.